We respect your privacy and will not spam.

What personal information we collect

Name, company, address, contact and other booking details. 
Data from customer surveys, subscriptions or newsletters. 
Data from Port AdVenture Cruises' social media and other digital platforms. 
Note that we do not store your card information.

Privacy Policy

Port AdVenture Cruises - Privacy Policy

This privacy policy has been compiled to inform you about how Port AdVenture Cruises collect and use the information you provide.

Port AdVenture Cruises regards customer privacy as an important part of our relationship with our customers. If you have questions or concerns regarding this statement, you should first contact the staff through our contact page. 

We lawfully collect personal information that is necessary for our business to function and may include:

We will not knowingly collect personal information from children. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us through our contact page [add contact page LINK]. If a user is under 18, unless consent is obtained from the parent or guardian, they are not allowed to provide us with personal information. A parent or guardian of a child may review and request deletion of such child’s personally identifiable information as well as prohibit the use of that information.

How we use your information  

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use your personal information:

To maintain your relationship as a customer of Port AdVenture Cruises
To provide the products and services you have requested from Port AdVenture Cruises
To report to relevant authorities about the cruises we conduct, if required by them
To administer and manage those products and services 
To answer your enquiry 
For marketing of products and services you have shown interest in and only with your prior consent

Agents and third party software

Port AdVenture Cruises may use from time to time agents, social media and/or other cloud based software to market and/or manage our business. These third party companies, example, MailChimp, Rezdy, PayPal, Stripe, Facebook, Instagram, Twitter, LinkedIn etc, use social media features and widgets (such as “Like” and “Share” buttons/widgets) which are provided and operated by them and either hosted by a third party or hosted directly on our website or mobile application. Such features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies for the proper functioning of features.

If you are logged into your account with a third party company, then the third party may be able to link information about your visit to and use of our website to your social media account with them. Your interactions with the social media features may be recorded by the third party. In addition, the third party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third party company for the purposes of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third party social media platform.

Your interactions with these social media features and widgets are governed by the privacy policy of the third party company providing them. For more information about the data practices of these third party companies, please refer to their privacy policy directly.

Personal data

If you have requested to be on our mailing list you may at any time decline any further marketing communications. You may also at any time ask to be removed from our mailing list.

Customers have the following rights in respect of their personal data: 

Access to personal information and request a copy of such information, subject to law. 
Request correction and updating of personal data.  
Demand the deletion of personal data, subject to law.  
Withdraw a consent to process personal data, subject to law.

We reserve the right to reject any requests in respect of processing personal data which are of a harassing or repetitive nature, which require disproportionate technical measures, which impact the protection of other customers’ personal data, or where it would be disproportionately resource-demanding or highly complicated to accommodate the request.

We protect personal data from unauthorised disclosure. Only Port AdVenture Cruises persons/employees/contractors who require access to the personal data in connection with their job function have access to this data. In some cases, Port AdVenture Cruises may be required by law or by the order of a public authority to transfer personal data.

Port AdVenture Cruises uses cookies. Cookies are used for personal settings, website functionality and targeted marketing. In your browser you can delete cookies, or set the browser to request your permission to accept cookies.

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website: at https://cruiseportmacquarie.com.au

If you would like any further information, or have any queries in relation to this Privacy Policy or our information handling practices in general, please contact us through our Contact page

February 2024